Apply for Client Services Representative II.

At CIChecked, we don't just run background checks - we conduct investigations. While the industry races toward automation, we're building a team of specialists who know that compliance isn't a checkbox exercise and truth isn't found in a database query.

What Makes CIChecked Different:

We've complete background checks with the kind of accuracy that comes from actually investigating, not just clicking buttons. Our clients trust us because we dig deeper, respond faster, and understand that their compliance is our responsibility.

Complete the form to start the conversation. We'll review your application and reach out if there's a potential fit.

Client Services Representative II.

Reports to: Client Services Supervisor
Location: Remote
Company: CIChecked – Powered by Commercial Investigations LLC

About CIChecked.

CIChecked is the modern face of background investigations - a woman-owned, licensed investigative agency known for delivering proactive, precise, and human-centered screening solutions. We partner closely with our clients, offering more than just data - we offer peace of mind.

If you love building long-term client relationships, solving problems quickly, and being part of a nimble team that values both professionalism and personality, we should talk.

Compensation

This role ranges between $21.50 and $25.50 per hour.

Role Overview

This role is for individuals who have developed strong competency in client communication and background screening processes. This position handles more detailed questions, resolves moderately complex issues, and consistently demonstrates independent problem-solving.

Core Responsibilities.

Act as the primary point of contact for advanced client inquiries and resolve moderately complex issues involving screening components, delays, or system functions.
Review and research issues using internal tools and communicate resolutions effectively.
Troubleshoot more complex account issues, process questions, and system errors.
Support client education by explaining screening processes, timelines, and product options.
Support efforts to retain existing clients by ensuring their continued success with our background screening, drug testing, and i9 services.
Answer inbound calls and respond to Client inquiries regarding background screening services.
Provide timely and accurate information regarding the status of background checks.
Maintain detailed and accurate records of Client interactions and transactions.
Collaborate cross-functionally with internal teams to ensure a seamless service experience.
Uphold company policies and ensure Client satisfaction.

The Right Fit Has...

High school diploma or equivalent required; college degree preferred but not required.
2–3+ years of customer service in the Background Screening and Drug Testing industries.
Proven ability to manage and resolve more complex client requests.
Strong understanding of background screening terminology and processes.
Client-focused mindset with strong interpersonal, communication, problem-solving, and time-management skills.
Ability to work independently with minimal supervision for routine tasks.
Basic computer skills and proficiency with Google Workspace and HubSpot.
Strong organizational skills with the ability to manage multiple onboardings simultaneously.
Strong focus on client satisfaction, providing timely support and creating effective solutions.
Consistently deliver amazing client experiences.
Willingness to learn and grow within the company.
Enthusiastic about delivering exceptional service and maintaining client satisfaction.
As a condition of employment, all employees are subject to, and must pass, a criminal background check for private investigative license by the NYS Department of State pursuant to Article 7 of the General Business Law.

Appearance/Personality/Work Style:

Embodies professionalism with unquestionable integrity and exemplary character.
Demonstrates excellent interpersonal skills, with the ability to communicate effectively at all levels of the organization and with external stakeholders.
Exhibits strong observation skills and impeccable time management abilities.
Consistently displays an upbeat, energetic demeanor and takes proactive initiative in all aspects of work.
Highly dependable, with a strong work ethic and pride in delivering exceptional results.
Demonstrates resilience and composure under pressure, maintaining self-control in high-stress situations.
Meticulously detail-oriented while maintaining a strategic, big-picture perspective.
Socially adept, with the ability to build and maintain relationships across diverse groups.

Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

This position primarily involves sedentary work in an office environment, requiring extended periods of sitting and computer use. The employee must occasionally lift and move items up to 25 pounds.

Work Environment:

The work environment must be a private office environment safeguarding highly confidential client and company information with unwavering integrity.

Disclaimer:

These statements are intended to describe the general nature and level of work performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this role. The company reserves the right to modify job duties or job descriptions at any time.

Equal Opportunity Employer:

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: race, color, religion, sex, national origin, age, disability, or veteran status.