--- title: Client Resource Center --- [Skip to content](https://www.cichecked.com/client-resource-center#main-content) [![CIChecked+CI+LLC+Transparent](https://www.cichecked.com/hs-fs/hubfs/Brand%20Assets/Logo/CIChecked+CI+LLC+Transparent.png?width=700&height=156&name=CIChecked+CI+LLC+Transparent.png) ](https://www.cichecked.com/?hsLang=en) - [Services](https://www.cichecked.com/identity-validations?hsLang=en) - - [![icon-criminal](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-criminal.svg) Criminal Background Checks ](https://www.cichecked.com/criminal-records-checks-for-employee-background-screening?hsLang=en) - [Criminal Background Checks ](https://www.cichecked.com/criminal-records-checks-for-employee-background-screening?hsLang=en#criminal-background-checks) - [NY Checked™ ](https://www.cichecked.com/criminal-records-checks-for-employee-background-screening?hsLang=en#ny-checked) - [International Criminal ](https://www.cichecked.com/criminal-records-checks-for-employee-background-screening?hsLang=en#international-criminal) - [Sex Offender Registry ](https://www.cichecked.com/criminal-records-checks-for-employee-background-screening?hsLang=en#sex-offender-registry) - [Cumulative Inquest ](https://www.cichecked.com/criminal-records-checks-for-employee-background-screening?hsLang=en#cumulative-inquest) - [![icon-money](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-money.svg) Financial & Business Products ](https://www.cichecked.com/financial-and-business-checks-for-employee-background-screening?hsLang=en) - [Civil Background Search ](https://www.cichecked.com/financial-and-business-checks-for-employee-background-screening?hsLang=en#civil-background-search) - [Credit Reports ](https://www.cichecked.com/financial-and-business-checks-for-employee-background-screening?hsLang=en#credit-reports) - [Liens, Judgments, Bankruptcies ](https://www.cichecked.com/financial-and-business-checks-for-employee-background-screening?hsLang=en#liens-judgments-bankruptcies) - [![icon-healthcare](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-healthcare.svg) Healthcare ](https://www.cichecked.com/healthcare-employee-background-verification-services?hsLang=en) - [Healthcare Comply Plus ](https://www.cichecked.com/healthcare-employee-background-verification-services?hsLang=en#healthcare-comply-plus) - [Sanction Checks ](https://www.cichecked.com/healthcare-employee-background-verification-services?hsLang=en#sanction-checks) - [Credentialing ](https://www.cichecked.com/healthcare-employee-background-verification-services?hsLang=en#credentialing) - [Drug Testing ](https://www.cichecked.com/healthcare-employee-background-verification-services?hsLang=en#drug-testing) - [![icon-identity](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-identity.svg) Identity Validation ](https://www.cichecked.com/identity-validations?hsLang=en) - [Identity Validation ](https://www.cichecked.com/identity-validations?hsLang=en#identity-validation) - [Origin ](https://www.cichecked.com/identity-validations#identity-validation#https://www.cichecked.com/identity-validations#identity-validation) - [ID Checked™ ](https://www.cichecked.com/id-checked?hsLang=en) - [I-9 ](https://www.cichecked.com/identity-validations?hsLang=en#i9) - [E-Verify ](https://www.cichecked.com/identity-validations?hsLang=en#e-verify) - [![icon-car](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-car.svg) Motor Vehicle Records ](https://www.cichecked.com/motor-vehicle-background-verification-for-employers?hsLang=en) - [Motor Vehicle Report (MVR) ](https://www.cichecked.com/motor-vehicle-background-verification-for-employers?hsLang=en#mvr) - [Infractions/Violations ](https://www.cichecked.com/motor-vehicle-background-verification-for-employers?hsLang=en#infractions-violations) - [MVR Monitoring ](https://www.cichecked.com/motor-vehicle-background-verification-for-employers?hsLang=en#mvr-monitoring) - [![icon-pencil@2x (2)](https://www.cichecked.com/hubfs/icon-pencil@2x%20(2).png) Verifications ](https://www.cichecked.com/employment-and-education-verifications?hsLang=en) - [Education ](https://www.cichecked.com/employment-and-education-verifications?hsLang=en#education-verification) - [Employment ](https://www.cichecked.com/employment-and-education-verifications?hsLang=en#employment-verification) - [Reference ](https://www.cichecked.com/employment-and-education-verifications?hsLang=en#reference-verification) - - [![icon-monitoring](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-monitoring.svg) Monitoring ](https://www.cichecked.com/continuous-monitoring-employee-background-search?hsLang=en) - [Motor Vehicle Records ](https://www.cichecked.com/continuous-monitoring-employee-background-search?hsLang=en#motor-vehicle-records) - [Criminal Records ](https://www.cichecked.com/continuous-monitoring-employee-background-search?hsLang=en#criminal-records) - [Sanctions ](https://www.cichecked.com/continuous-monitoring-employee-background-search?hsLang=en#sanctions) - [![icon-team](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-team.svg) Onboarding ](https://www.cichecked.com/frictionless-onboarding-background-checks?hsLang=en) - [e-Verify ](https://www.cichecked.com/frictionless-onboarding-background-checks?hsLang=en#e-verify) - [Electronic I9 ](https://www.cichecked.com/frictionless-onboarding-background-checks?hsLang=en#electronic-I9) - [![icon-check](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-check.svg) Sanctions & Compliance ](https://www.cichecked.com/sanctions-screening-background-checks?hsLang=en) - [Federal ](https://www.cichecked.com/sanctions-screening-background-checks?hsLang=en#federal) - [Occupational Health ](https://www.cichecked.com/sanctions-screening-background-checks?hsLang=en#occupational-health) - [State Criminal ](https://www.cichecked.com/sanctions-screening-background-checks?hsLang=en#state-criminal) - [![icon-mobile](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-mobile.svg) Cyber Investigations ](https://www.cichecked.com/cyber-investigations?hsLang=en) - [Eagle View (Social Media) ](https://www.cichecked.com/cyber-investigations?hsLang=en#eagle-view) - [Criminal Enhancement ](https://www.cichecked.com/cyber-investigations?hsLang=en#criminal-enhancement) - [Online Presence ](https://www.cichecked.com/cyber-investigations?hsLang=en#online-presence) - [![icon-chart@2x (1)](https://www.cichecked.com/hubfs/icon-chart@2x%20(1).png) SMB Marketplace ](https://www.cichecked.com/smb?hsLang=en) - From Our Blog [![The Database Gap Crisis](https://www.cichecked.com/hs-fs/hubfs/The%20Database%20Gap%20Crisis%20Featured%20Image.png?width=160&height=105&name=The%20Database%20Gap%20Crisis%20Featured%20Image.png) #### The Database Gap Crisis: Why 85% Coverage Means 100% Risk Your background check provider says 85% coverage. But what's hiding in the ... Read More ](https://www.cichecked.com/blog/the-database-gap-crisis-why-85-coverage-means-100-risk?hsLang=en) [![How to Verify a DEA License](https://www.cichecked.com/hs-fs/hubfs/How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png?width=160&height=105&name=How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png) #### How to Verify a DEA License: What Healthcare Employers Need to Know A valid state medical license doesn't mean a valid DEA registration. Here's ... Read More ](https://www.cichecked.com/blog/how-to-verify-a-dea-license-what-healthcare-employers-need-to-know?hsLang=en) - Industries - - [![icon-money](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-money.svg) Financial & Business Services ](https://www.cichecked.com/financial-background-checks-screening-services?hsLang=en) - [![icon-healthcare](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-healthcare.svg) Healthcare & Life Sciences ](https://www.cichecked.com/healthcare-employee-background-checks?hsLang=en) - [![icon-non-profit](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-non-profit.svg) Non-Profit ](https://www.cichecked.com/non-profit-staff-background-checks?hsLang=en) - [![icon-chart@2x](https://www.cichecked.com/hubfs/icon-chart@2x.png) Franchise Solutions ](https://www.cichecked.com/franchise-solutions?hsLang=en) - - [![icon-car](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-car.svg) Transportation ](https://www.cichecked.com/transportation-employee-background-verification-dot-faa?hsLang=en) - DOT Transportation - FAA Transportation - [![icon-person](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-person.svg) Staffing & Recruitment ](https://www.cichecked.com/staffing-and-recruiting-background-checks?hsLang=en) - [![icon-small-business](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-small-business.svg) General ](https://www.cichecked.com/best-background-check-agency?hsLang=en) - From Our Blog [![The Database Gap Crisis](https://www.cichecked.com/hs-fs/hubfs/The%20Database%20Gap%20Crisis%20Featured%20Image.png?width=160&height=105&name=The%20Database%20Gap%20Crisis%20Featured%20Image.png) #### The Database Gap Crisis: Why 85% Coverage Means 100% Risk Your background check provider says 85% coverage. But what's hiding in the ... Read More ](https://www.cichecked.com/blog/the-database-gap-crisis-why-85-coverage-means-100-risk?hsLang=en) [![How to Verify a DEA License](https://www.cichecked.com/hs-fs/hubfs/How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png?width=160&height=105&name=How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png) #### How to Verify a DEA License: What Healthcare Employers Need to Know A valid state medical license doesn't mean a valid DEA registration. Here's ... Read More ](https://www.cichecked.com/blog/how-to-verify-a-dea-license-what-healthcare-employers-need-to-know?hsLang=en) - [About](https://www.cichecked.com/about?hsLang=en) - - [![icon-team](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-team.svg) Team ](https://www.cichecked.com/about?hsLang=en) - [![icon-clap](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-clap.svg) Careers ](https://www.cichecked.com/careers?hsLang=en) - [![icon-news](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-news.svg) News ](https://47130444-hubspotpagebuilder-com.sandbox.hs-sites.com/resources?=pressrelease&hsLang=en) - - [![icon-pencil@2x](https://www.cichecked.com/hubfs/icon-pencil@2x.png) Reviews ](https://www.cichecked.com/reviews?hsLang=en) - [![icon-check@2x](https://www.cichecked.com/hubfs/icon-check@2x.png) Diversity Certifications ](https://www.cichecked.com/diversity-certifications?hsLang=en) - From Our Blog [![The Database Gap Crisis](https://www.cichecked.com/hs-fs/hubfs/The%20Database%20Gap%20Crisis%20Featured%20Image.png?width=160&height=105&name=The%20Database%20Gap%20Crisis%20Featured%20Image.png) #### The Database Gap Crisis: Why 85% Coverage Means 100% Risk Your background check provider says 85% coverage. But what's hiding in the ... Read More ](https://www.cichecked.com/blog/the-database-gap-crisis-why-85-coverage-means-100-risk?hsLang=en) [![How to Verify a DEA License](https://www.cichecked.com/hs-fs/hubfs/How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png?width=160&height=105&name=How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png) #### How to Verify a DEA License: What Healthcare Employers Need to Know A valid state medical license doesn't mean a valid DEA registration. Here's ... Read More ](https://www.cichecked.com/blog/how-to-verify-a-dea-license-what-healthcare-employers-need-to-know?hsLang=en) - Resources - - [![icon-team](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-team.svg) Candidate Resources ](https://www.cichecked.com/candidate-resource-center?hsLang=en) - [![icon-calendar](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-calendar.svg) New & Existing Customer Resources ](https://www.cichecked.com/client-resource-center) - [![icon-yes@2x-1](https://www.cichecked.com/hubfs/icon-yes@2x-1.png) Partners ](https://www.cichecked.com/partners?hsLang=en) - - [![icon-candidate](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-candidate.svg) Knowledge Center ](https://www.cichecked.com/resources?hsLang=en) - [![icon-knowledge](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-knowledge.svg) Upcoming Events ](https://www.cichecked.com/upcoming-events?hsLang=en) - From Our Blog [![The Database Gap Crisis](https://www.cichecked.com/hs-fs/hubfs/The%20Database%20Gap%20Crisis%20Featured%20Image.png?width=160&height=105&name=The%20Database%20Gap%20Crisis%20Featured%20Image.png) #### The Database Gap Crisis: Why 85% Coverage Means 100% Risk Your background check provider says 85% coverage. But what's hiding in the ... Read More ](https://www.cichecked.com/blog/the-database-gap-crisis-why-85-coverage-means-100-risk?hsLang=en) [![How to Verify a DEA License](https://www.cichecked.com/hs-fs/hubfs/How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png?width=160&height=105&name=How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png) #### How to Verify a DEA License: What Healthcare Employers Need to Know A valid state medical license doesn't mean a valid DEA registration. Here's ... Read More ](https://www.cichecked.com/blog/how-to-verify-a-dea-license-what-healthcare-employers-need-to-know?hsLang=en) - [Contact Us](https://www.cichecked.com/contact-us?hsLang=en) - - [![icon-phone](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-phone.svg) Sales ](https://www.cichecked.com/contact?hsLang=en) - [![icon-handshake](https://www.cichecked.com/hubfs/Brand%20Assets/Icons/icon-handshake.svg) Customer Support ](https://www.cichecked.com/client-and-technical-support?hsLang=en) - [![icon-person@2x](https://www.cichecked.com/hubfs/icon-person@2x.png) Applicant Support ](https://www.cichecked.com/applicant-support?hsLang=en) - - [![icon-alert@2x](https://www.cichecked.com/hubfs/icon-alert@2x.png) Human Trafficking Support ](https://www.cichecked.com/trafficking-contact?hsLang=en) - [![icon-question@2x](https://www.cichecked.com/hubfs/icon-question@2x.png) Submit Dispute ](https://www.cichecked.com/contact-us-dispute?hsLang=en) - From Our Blog [![The Database Gap Crisis](https://www.cichecked.com/hs-fs/hubfs/The%20Database%20Gap%20Crisis%20Featured%20Image.png?width=160&height=105&name=The%20Database%20Gap%20Crisis%20Featured%20Image.png) #### The Database Gap Crisis: Why 85% Coverage Means 100% Risk Your background check provider says 85% coverage. But what's hiding in the ... Read More ](https://www.cichecked.com/blog/the-database-gap-crisis-why-85-coverage-means-100-risk?hsLang=en) [![How to Verify a DEA License](https://www.cichecked.com/hs-fs/hubfs/How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png?width=160&height=105&name=How%20to%20Verify%20a%20DEA%20License%20Featured%20Image.png) #### How to Verify a DEA License: What Healthcare Employers Need to Know A valid state medical license doesn't mean a valid DEA registration. Here's ... Read More ](https://www.cichecked.com/blog/how-to-verify-a-dea-license-what-healthcare-employers-need-to-know?hsLang=en) - Menu Item - Column Title - Column Title - Column Title [ Customer Login ](https://ciware.commercialinvestigationsllc.com/) [ Careers ](https://www.cichecked.com/careers?hsLang=en) [ Customer Login ](https://ciware.commercialinvestigationsllc.com/) [ Careers ](https://www.cichecked.com/careers?hsLang=en) ![CI Favicon Transparent (2)](https://www.cichecked.com/hs-fs/hubfs/Graphics/CIChecked%20Logos/CI%20Favicon%20Transparent%20(2).png?width=32&height=32&name=CI%20Favicon%20Transparent%20(2).png) **Stay Informed with Our Latest Updates** Discover our latest offers and insights today! [ Learn More ](https://www.cichecked.com/upcoming-events?hsLang=en) CIChecked Is Here to Support You # Client Resource Center ## Welcome to CIChecked! At CIChecked, we’re dedicated to empowering businesses with intelligent, compliant, and efficient background screening solutions. Whether you need support, have questions about our platform, or want to ensure compliance, we’ve got you covered. Here’s how to reach us: ## **Client Services:** For general inquiries and support: [support@cichecked.com](mailto:support@cichecked.com)   ## **Report Questions & Technical Support:** Need assistance with reports or technical issues? Contact our expert team at [support@cichecked.com](mailto:support@cichecked.com). ## ATS Integrations: For integration support and technical assistance: [integrations@cichecked.com](mailto:integrations@cichecked.com)   ## Consumer Disputes: To dispute or correct information on a report: [disputes@cichecked.com](mailto:support@cichecked.com)     ## Company Information Who is CIChecked™ and what do you do? We provide HR professionals with reliable background screening and occupational health services to make informed hiring decisions. As a consumer reporting agency, we ensure compliance and accuracy in all screenings. Since 2004, we’ve been helping businesses manage hiring risks through expert-driven and technology-enabled solutions. What experience and reputation does CIChecked™ have? With 30+ years in the investigative industry, CIChecked™ has built a strong reputation for delivering accurate and compliant background checks. We work with companies of all sizes across various industries to help them mitigate hiring risks effectively. Are you accredited or certified? Yes! CIChecked™ holds industry-recognized certifications, including multiple private, in-house investigator licenses. We are also recognized by SHRM and HRO Today’s Baker’s Dozen, demonstrating our commitment to compliance, security, and quality service. Additionally, CIChecked™ is a certified Woman-Owned Business, emphasizing our dedication to diversity, inclusion, and empowering women in leadership. ## Best Practices When should I conduct a background check? It’s best to run a background check after an initial interview but before extending a job offer. This ensures you make informed hiring decisions while respecting compliance regulations. What should a background check authorization include? Candidates must provide their full name, address, and identifying details, along with written consent. The authorization must comply with the Fair Credit Reporting Act (FCRA). To ensure compliance, visit [www.ftc.gov](https://www.ftc.gov/). How should background-check results be used in hiring decisions? Background checks are just one part of the hiring process. Employers should weigh results fairly alongside experience, skills, and job fit. Always follow FCRA guidelines when making employment decisions. What are common background check mistakes to avoid? - Not obtaining proper authorization - Using outdated or incorrect data - Failing to comply with adverse action requirements - Sharing reports with unauthorized parties - Ignoring federal, state, or local compliance laws ## Compliance & Regulations What is the Fair Credit Reporting Act (FCRA), and how does it apply to background checks? Understanding the Fair Credit Reporting Act (FCRA): The Fair Credit Reporting Act (FCRA) is a federal law that regulates how consumer credit information is collected, used, and shared. It ensures accuracy, fairness, and privacy in background checks and financial screenings. Key Points of the FCRA: - Candidate Consent Required: Employers must obtain written permission before conducting credit checks. - Adverse Action Notice: If adverse action is taken based on a report, the candidate must be notified and given an opportunity to dispute. - Accuracy & Fairness: Employers must ensure reports are accurate and only use relevant information. - Dispute Resolution: Consumers have the right to dispute inaccuracies and request corrections in their reports. For organizations utilizing financial background checks, adherence to FCRA regulations is critical to avoid legal complications and protect candidate rights. Consult your corporate attorney to ensure your policies are compliant. [For more details, visit the Consumer Financial Protection Bureau on FCRA.](https://www.consumerfinance.gov/) How do I comply with the FCRA’s adverse action process? If a background check affects your hiring decision, you must provide a pre-adverse action notice, allow time for disputes, and issue a final adverse action notice. This process is automated within the CIChecked™ platform for ease of use. What does “ban the box” mean, and how does it affect hiring? Ban-the-box laws prevent employers from asking about criminal history early in the hiring process. These laws vary by state, so check your local requirements. Learn more at [EEOC.gov](https://www.eeoc.gov/). How do I handle discrepancies in background reports? If a report has conflicting information, discuss it with the candidate for clarification. If you decide not to move forward, ensure you follow FCRA requirements. What should employers do regarding marijuana legalization and drug testing? Marijuana laws vary by state. While it remains illegal at the federal level, states have different rules regarding workplace drug policies. Employers should consult legal counsel to align their policies with state laws. Visit [U.S. Department of Labor](https://www.dol.gov/) for more details.  Our CIChecked experts are also available to answer most questions. ## State & Industry-Specific Requirements How do background check laws differ by state? Each state has unique regulations for background screenings. Employers should verify local laws or consult with legal experts to ensure compliance. What are the background check requirements for healthcare, finance, and transportation industries? - **Healthcare: **Must comply with HIPAA, CLIA, and state medical board regulations. - **Finance:** Adheres to FINRA, OCC, and other financial regulatory guidelines. Transportation: Requires DOT/FMCSA compliance, including drug and alcohol testing. For industry-specific compliance, visit: - [HIPAA Regulations](https://www.hhs.gov/hipaa/) - [FINRA Rules](https://www.finra.org/) - [DOT Compliance](https://www.fmcsa.dot.gov/) [![CIChecked+CI+LLC+Transparent](https://www.cichecked.com/hs-fs/hubfs/Brand%20Assets/Logo/CIChecked+CI+LLC+Transparent.png?width=700&height=156&name=CIChecked+CI+LLC+Transparent.png) ](https://www.causaly.com/) - Services - [Criminal Background Checks](https://www.cichecked.com/criminal-records-checks-for-employee-background-screening) - [Financial & Business Products](https://www.cichecked.com/financial-and-business-checks-for-employee-background-screening) - [Healthcare](https://www.cichecked.com/healthcare-employee-background-verification-services) - [Identity Validations](https://www.cichecked.com/identity-validations) - [Motor Vehicle Records](https://www.cichecked.com/motor-vehicle-background-verification-for-employers) - [Monitoring](https://www.cichecked.com/continuous-monitoring-employee-background-search) - [Onboarding](https://www.cichecked.com/frictionless-onboarding-background-checks) - [Sanctions & Compliance](https://www.cichecked.com/sanctions-screening-background-checks) - [Cyber Investigations](https://www.cichecked.com/cyber-investigations) - Industries - [Financial & Business Services](https://www.cichecked.com/financial-background-checks-screening-services) - [Healthcare & Life Sciences](https://www.cichecked.com/healthcare-employee-background-checks) - [Nonprofit](https://www.cichecked.com/non-profit-staff-background-checks) - [Transportation](https://www.cichecked.com/transportation-employee-background-verification-dot-faa) - [General](https://www.cichecked.com/best-background-check-agency) - More - [About](https://www.cichecked.com/about) - [News](https://www.cichecked.com/upcoming-events) - [Sales](https://www.cichecked.com/contact) - [Customer Support](https://www.cichecked.com/client-and-technical-support) - [Careers](https://www.cichecked.com/careers) Subscribe Join our newsletter to stay up to date on features and releases. © 2026 CI Checked. All rights reserved. [ Privacy Policy ](https://www.cichecked.com/privacy-policy?hsLang=en) [ Data Security ](https://www.cichecked.com/data-security?hsLang=en) Cookies Settings